Our goal is deliver premium chestnuts to the United State and Western Canada. To achieve this goal we have to be very agile because the world is changing around us. Climate change is reducing water resources for producing food for our people. Governments are saying they are pro agriculture while adding more regulations that only large corporate farms can administer and comply with. Consumers have changed too. Now, the time from harvest to in the consumers' hands has gone from weeks to days.
Yes, the world is changing and we are to. The one thing that has helped us reach the top is by listening to our customers. When a customer makes a complaint, we listen. We listen so we can identify what part of our processes need to be examined and find ways to fine tune the process to make it even better. Your voice counts and is heard. Thanks to all the people who have complained over the years. And thanks for all the nice comments too, it helps us feel good about what we do.
What we do best is listen. It just happens we also produce chestnuts. Our vision is not what we see, it's what we hear.